The compliance challenge
Compliance work does not stop when the certificate is issued. New products, customer questionnaires, standard revisions, staff changes and incidents all require technical input, often at short notice.
Smaller businesses rarely have the internal capacity to absorb this, and larger sites frequently need extra support around audit windows.
About this service
Ongoing technical support provides access to experienced food safety and quality input on a retained or as-needed basis, sized to your requirements.
It typically combines scheduled activity — internal audits, system reviews, management review support — with responsive assistance for questions, customer requests and incidents.
Scope of support
- Retained technical support arrangements
- Document and procedure reviews and updates
- New product and process risk assessment input
- Specification and labelling reviews
- Customer questionnaire and audit response support
- Standard revision and transition guidance
- Scheduled internal audits and system reviews
- Management review facilitation
- Incident, complaint and non-conformance support
- Corrective action and root cause assistance
- Interim quality and technical management cover
- Remote technical helpdesk style support
How the consultancy works
- 1
Needs review
Identify recurring technical workload and internal capability gaps.
- 2
Support plan
Agree scope, response expectations, scheduled activity and site visits.
- 3
Scheduled work
Deliver audits, reviews and system maintenance on an agreed calendar.
- 4
Responsive support
Provide advice and assistance as issues and requests arise.
- 5
Review
Review the arrangement periodically and adjust the scope.
Relevant standards
- BRCGS
- FSSC 22000
- SQF
- HACCP
- Food Standards Code
- Customer standards
Who this suits
- Sites without a full-time technical or quality manager
- Businesses covering parental leave, vacancy or transition periods
- Certified sites needing help maintaining the system between audits
- Growing businesses adding products, customers or sites
Compliance and operational benefits
- Experienced technical input without permanent headcount
- System maintained between audits rather than rebuilt before them
- Faster responses to customer and regulatory requests
- Continuity when key staff leave