The compliance challenge
Corrective actions are frequently rejected because they describe a correction — the immediate fix — rather than an action that prevents recurrence, or because closure evidence is missing.
Certification bodies apply strict timeframes for non-conformance closure, and repeat findings across audits are treated seriously.
About this service
Corrective action support helps the site respond to findings with a structured approach: correction, containment, cause investigation, corrective action, verification and effectiveness review.
Responses are written with the evidence a certification body, customer or regulator expects, and are checked for effectiveness before the file is closed.
Scope of support
- Audit non-conformance responses
- Certification audit finding closure within required timeframes
- Customer complaint investigation and response
- Product incident and non-conforming product management
- Process failure investigation
- Recurring and systemic issue analysis
- Regulatory finding responses
- Supplier non-conformance management
- CAPA system development and documentation
- Root cause investigation support
- Corrective action verification and evidence preparation
- Effectiveness review and closure
How the consultancy works
- 1
Correction and containment
Address the immediate issue and any affected product or process.
- 2
Investigation
Gather facts, records and evidence about what actually happened.
- 3
Cause analysis
Identify the underlying cause using a structured method.
- 4
Corrective action
Define actions that prevent recurrence, with owners and dates.
- 5
Evidence
Assemble the objective evidence required for closure.
- 6
Effectiveness review
Verify the action worked before closing the finding.
Relevant standards
- Corrective action clauses within BRCGS, FSSC 22000 and SQF
- ISO 22000 non-conformity and corrective action requirements
- Customer and regulatory response requirements
Who this suits
- Sites with open non-conformances and a closure deadline
- Businesses with repeat findings across audits
- Sites responding to a customer complaint trend
- Businesses without a functioning CAPA process
Compliance and operational benefits
- Non-conformances closed on time with acceptable evidence
- Fewer repeat findings at subsequent audits
- A CAPA process the team can run without external help
- Better complaint and incident trend visibility